At 1300 Melbourne Taxi, we value your time and work hard to provide dependable taxi services across Melbourne. This Cancellation & Refund Policy explains how cancellations and refunds are handled for all our services, including Melbourne Airport transfers, corporate travel, parcel delivery, and group taxi services.
1. Cancellation Policy
- Standard Bookings: You may cancel your booking up to 2 hours before the scheduled pick-up time at no charge.
- Late Cancellations: Cancellations made within 2 hours of the scheduled pick-up will incur a $20 cancellation fee.
- No-Show Policy: If a passenger fails to appear at the agreed location without notice, the full fare will be charged.
2. Refund Policy
- Prepaid Bookings: Refunds will be processed within 5–7 business days if cancellation meets the above terms.
- Service Issues: Report any service problems within 24 hours so we can review and offer a fair solution, including refunds or discounts where applicable.
3. Special Circumstances
We understand emergencies happen. For cancellations due to unforeseen events, please contact us so we can assess and provide a fair resolution.
4. How to Cancel a Booking
You can cancel your booking by:
- Calling us at 1300 174 380
- Emailing 1300melbournestaxiservice@gmail.com
5. Contact Us
For questions regarding cancellations or refunds, reach us at:
- Phone: 1300 174 380
- Email: 1300melbournestaxiservice@gmail.com
1300 174 380